Caredove.com is an innovative and effective tool to simplify and connect people to our services. Working with the Caredove team has been a fantastic experience. Their creativity and attention to detail ensures that what is needed is reflected in the final product.
From the moment we started working with Caredove, we felt like a priority customer. They took the time up front to really understand our program needs so we could immediately implement the system and then focus on customizing/improving features as we gained experience. The Caredove team has been incredibly responsive and also seeks their customers’ feedback for their own process improvements. Highly recommended!
Caredove has been an enormously useful tool for our referral partners to more easily connect our clients to our services, at their convenience. Caredove streamlines the customer service experience, reducing unnecessary delays in accessing service, as well as back and forth phone tag as clients can book appointments through referral partners and our front office staff directly into their worker’s calendars. Caredove has also been extremely responsive to our requests to customize the system to make it more user friendly for our purposes.
We even use Caredove during the intake appointment, when we book the client into the next step - a home visit with the supervisor. Supervisors save time because they don’t have to hunt down the client to arrange the visit. It organizes the client supervisor’s day for them, like having their own personal secretary.
"Caredove has enabled quick, confident transitions to community programs in Waterloo Wellington since 2013. It has simplified the process for referrers and eliminated delays and confusion."