Build a network of trusted services

The shift to community-based care is happening.
However, navigating transitions to these services is hard.

Caredove is a referral management platform that helps clients and referrers easily search, book, and connect with home care and community services in your local network of care.

Caredove helps improve care transitions
in your Health Network

Empower patients and referrers in your region or health team to choose their preferred community service providers, book convenient appointment times and know the next step in their health care journey, all within a trusted network of integrated care and workflow tools.

Build your network of preferred service providers

Publish a service network of health care organizations and share access to local, home and community-based services. Invite organizations to manage their service listings and begin receiving eReferrals immediately.

Map of services on a tablet
Help me find meals on wheels on a tablet

Help clients & referrers

Advanced search filters allow service discovery based on location, condition or eligibility. Easily choose care providers based on wait times, class schedules or service cost.

Book appointments and connect with confidence

Choose appointment times when sending referrals so there is no mystery about who is going to call and when. Receive email reminders and allow clients to cancel or reschedule their own appointments.

Book a meals on wheels appointment on tablet
Caredove features including secure messages, notifications, document sharing, appointment reminders and outcome feedback

Connect & close the loop

Clinical documentation and custom intake forms help organizations create streamlined workflow processes. Providers stay in touch after the referral is sent with status updates, secure messages, document sharing and appointment outcomes back to the referrers.

Report on network activity

Advanced reporting helps network leads track referral numbers and positive outcomes. Audit service coverage gaps and user activity to optimize the patient experience and network performance.

Network reporting graphs

Say goodbye to messy forms, faxes and phone tag.
Hello referral simplicity.

Features & Benefits for Your Network

Finally, clients, referrers and service providers can be on the same page.

The Front-Line Experience

Empower your clients
  • Give clients choice and confidence
  • Reduce uncertainty with a booked referral
  • End referral phone tag
  • Enable client self-referral
Optimized for At-Home & Community Care Services
  • Search by proximity or search by coverage areas (in-home care)
  • Book one-on-one appointments 
    book group classes and workshops
  • Referral forms customized by service type
  • Provide intake appointments via any method (phone, home visit, on-site, etc.)
Take Back Control of Your Referrals
  • Track, tag, update, prioritize, filter, sort and manage all your referrals
  • Reduce no-shows with appointment reminders
  • Publish wait times & manage wait lists
  • Send secure messages, files and updates

The Back-End Foundation

Manage a Service Network
  • Control who can send & receive referrals
  • Allow organizations to manage their own services, and/or manage services centrally
  • Power a Central Intake routing service
  • Reporting analytics on referral patterns
Integrations
  • Our API (using HL7 FHIR) integrates with EMR systems
  • Integrate appointment calendar with Outlook & Smartphones
  • Embed "Book Now" buttons and Caredove Search Sites right on organization and network websites
Security
  • Secured in compliance with Healthcare Legislation (PHIPA, PIPEDA & HIPAA)
  • TLS, SAE Type 2 Servers
  • External Privacy Impact Assessment and Threat Risk Assessment available
  • Tracks all user activity for auditing

Caredove Customers Are Happy

When asked if they liked Caredove enough to recommend it, users give Caredove a big thumbs up.

Caredove
82*
Airbnb
74
Leading EMR
-4
Industry Avg
-11

*Net Promoter Score, N=1100

Network Solutions

Simplify the referral process to services in your trusted network, run activity reports, and more.

Associations

Publish a branded site to help people find your member's services
Learn more about WebBuilder >>

Insurers & Payers

Keep your clients out of costly hospital settings by connecting them with helpful home care & community services

Accountable Care Organizations

Provide targeted resources to address the broader determinants of health, like COVID related resources or social prescribing

Connect with care today

Join the 800+ organizations across Canada in using Caredove to create trusted networks of care partners with secure and easy to use tools.