Caredove Integration Webinar

PHP2Shell: What This Week's Website Security Alert Means for Community Health Organizations

October 24, 2026

PHP2Shell puts WordPress and other PHP websites at risk. What community health organizations should ask their host, and how to reduce website risk.

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Making the Most of Your Caredove CBO Essentials Subscription

September 11, 2026

Learn about the highest-impact ways community organizations can make the most of their Caredove accounts.

Speed improvements for the Referral Inbox and booking modal.

June 7, 2026

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PHP2Shell: What This Week's Website Security Alert Means for Community Health Organizations

October 24, 2026

PHP2Shell puts WordPress and other PHP websites at risk. What community health organizations should ask their host, and how to reduce website risk.

Crown made of silhouetted people holding hands, yellow background, radiant lines.

A Blueprint for an Effective Central Intake Hub in Healthcare

By Jeff Doleweerd • June 27, 2024

A truly effective central intake hub is not merely a team of staff manually routing referrals behind a veil of complexity; it is an integrated system that dynamically combines public accessibility, algorithmic precision, real-time capacity management, and seamless communication to ensure patients receive timely and appropriate care.

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Rethinking Referrals: Embracing Direct Access for Community Health Care

By Jeff Doleweerd • May 14, 2024

Access to community healthcare is paramount for individuals across various stages of life — from seniors desiring to age gracefully in their own homes, to new parents seeking care for their infants and individuals in need of mental health and addiction support. Traditionally, when we mention referrals, the image of a physician sending a document to a specialist comes to mind. However, the landscape of healthcare referrals is evolving, and it's time to redefine our approach. Gone are the days when referral management systems solely relied on healthcare professionals. Take Caredove, for example. What was once considered a referral management system has transformed significantly to a multichannel access management platform. Surprisingly, 43% of referral activity now stems from direct public sign-ups. This shift is monumental, with a staggering 70-fold increase in public service requests compared to pre-pandemic levels in 2019. Clinician referrals will be the minority of service requests activity in our platform by the end of 2024. Why this paradigm shift? During the pandemic, communities learned the importance of direct access to essential services. The notion of gatekeeping community services in any manner like specialist services became obsolete. The crisis strengthened the muscles of direct access, emphasizing the significance of preventive health through social and other services that keep people out of hospitals and other care facilities. Moreover, primary care is under immense strain, with 15% of Canadians lacking consistent access to ongoing primary care. In such a scenario, burdening already stretched healthcare professionals with more referral duties is not sustainable. Accessing services directly not only expedites the process but also empowers individuals to take charge of their own health journey. It signifies readiness for change and recovery, without the artificial requirement of seeing a physician solely for a referral. Primary care remains crucial, and it's imperative to equip them with resources available at their fingertips, enabling them to navigate the healthcare landscape autonomously. After all, patients trust their primary care providers, and we should harness this trust. We also need to foster a culture of self-advocacy and consumer empowerment as part of a broader solution. Community agencies are champions of a healthcare system where individuals are empowered to take control of their health, supported by a network of trusted professionals. In an era of putting patients before paperwork, it is time to embrace direct access and take every bit of unnecessary administrative burden off family doctors and nurse practitioners, in the process.

Caredove Integration Webinar

PHP2Shell: What This Week's Website Security Alert Means for Community Health Organizations

Making the Most of Your Caredove CBO Essentials Subscription

Speed improvements for the Referral Inbox and booking modal.

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PHP2Shell: What This Week's Website Security Alert Means for Community Health Organizations

PHP2Shell: What This Week's Website Security Alert Means for Community Health Organizations

A Blueprint for an Effective Central Intake Hub in Healthcare

Rethinking Referrals: Embracing Direct Access for Community Health Care