Caredove is a health care software platform for connecting patients with home care and community services. We want to bring a consumer-oriented approach where our users love what we build. We have about 25 staff in our team, mostly in Ontario. With our software we have helped over one million patients access health care in Canada, from newborns needing health screening, to seniors accessing home care. We have only scratched the surface of what we can do.

The company is based in Orillia Ontario, however, most of us work remotely, most of the time. You can too if that is best for you.
Only applicants who place the number 876452 into your cover letter or resume will be considered.

The Opportunity - Operations Coordinator

Amazing customer service is at our core. We obsess about wowing the organizations and users that join our platform.You will be hands on, leading implementations of Caredove for smaller community health organizations, working your way up to larger enterprise customers. These organizations have a complex array of services, each with their own channels of access. Some organizations have a mandate to coordinate service access across a large geographic region. You help them communicate their service offerings and streamline how people access their service through online appointment booking and referral options.

You are a driven self-starter. You work with persistence and purpose to help build-out our regional networks of service.

 As Operations Coordinator, you:

• Create clear and compelling descriptions of community health care services within the Caredove platform, configuring forms, appointments, and other settings to optimize access for the public and referring clinicians.
• Create tutorials for our customers, and other relevant content in Caredove.
• Support existing customers online via chat, email and Zoom, when they have problems, and proactively, to help them leverage the Caredove features optimally.
• Understand new customer requirements, quantifying needs and establishing measurable goals for success.
• Onboard new customers to the platform at both large and small organizations, optimizing Caredove configurations to address specific service access needs.
• Deploy and improve onboarding processes, including education and awareness tools, and project management infrastructure.
• Interface closely with the development team to resolve issues and identify new feature needs.
• Assist in intelligently scaling our business, streamlining operational processes within Caredove.

You will be a great fit for this position if:

• Being helpful is at your core. You are an empathetic communicator with a passion for supporting others. You are a great problem solver, motivated to help others in an industrious and professional manner.
• You are conscientious and proactive.
• You have strong written and verbal communication skills.
• You are excited to learn, a lot, about the home care and community support sectors.
• You are an adept researcher of information, gathering data online as well as offline.
• You have great real-life technical problem solving chops. You may not understand the underlying code, but you are a master of being practical, finding ways to make things work.
• You are not afraid of new projects.
• You have strong attention to detail.
• You are a university graduate with 1+ year of software customer support operational experience.
• You enjoy being given real responsibility with the opportunity to make an impact.  
• You love working with technology and keeping up to date with modern software tools.

Bonus Points for:

• Knowledge of the health care or community service sector.
• Speaking and writing French.

Other role information:

• Job Type: Full Time
• Location: Fully remote within Canada, with preference for Eastern Time Zone. You can use the Orillia, ON office if desired.
• Start Date: Flexible
• Paid Vacation: No defined limit. All reasonable requests are accommodated. We also have a summer shut-down week and a winter shut down-week (2 weeks total), where all staff are mostly off, while maintaining minimum coverage of the in-app support chat.
• Flexible Schedule: General core hours to ensure collaboration with the team, and flexible beyond this time. Ability to work remote anywhere in Canada, with preference to Eastern Standard Time.

Why Join Caredove:

We want to build a place where people enjoy working together to solve hard problems.

We are a small but growing team, and our roles and responsibilities are still a little bit fluid depending on the pressures of the day. We hold each other up, we make tough decisions together, we brainstorm regularly, we value “team” over “ego”, we give and take constructive criticism, we celebrate success, we get it done, we mentor, we wear hoodies AND suits. We avoid report writing, long emails, and using business jargon. We try to live healthy lives.